Building emotion into your CX

/ 21 February 2018

SGIXM Presents Simone Blakers: Building emotion into your CX

7 March 2018 | Wework Martin Place, Sydney | 6pm – 830pm

Sydney Gamification & Interactive Experience Meetup

On the back of some great lessons learned in 2017, 3radical is sponsoring SGIXM once again in 2018. Come learn from leading experts, brands, agencies, and consultants across Australia on how they approach the engagement problem with the modern audience.

Our Speaker:
Simone Blakers, Customer Experience Consultant LiquidCX

Simone has held Board Director and MD roles for leading digital & data-driven agencies such as Society Social for Mediabrands, RAPP for DDB, and Mark for M&C Saatchi. Her career highlights include the launch of Microsoft’s first smartphone, MyMacca’s strategy for McDonalds, globally awarded innovations for Google, and numerous awards for Westpac’s Know Me program, Qantas Frequent Flyer and Woolworths everyday rewards.

Building emotion into your customer experience
Australian businesses have the highest level of mediocrity when it comes to customer experience (CX). To move beyond this into something more memorable, we need to harness the most elusive ingredient of great CX – emotion. This session explores why emotion is so important and provides 5 ways that you can build emotion into your customer experience.

Wednesday 7th March 2018

Wework Martin Place
5 Martin Pl, Sydney NSW 2000

6:00pm – 6:30pm Networking/drinks
6:30pm – 7:30pm Presentation
7:30pm – 8:30pm Networking/drinks

Light catering and drinks will be provided.

If you’d like to attend or be part of the speaker series, please get in touch with me at

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