The 3radical Employee Spotlight with Katie Horgan McConnell

/ 23 March 2022

To continue honoring International Women’s Month we want to introduce you to another one of the brilliant women at 3radical. Learn more about our star VP Customer Success, North America, Katie Horgan McConnell.

What motivates you during the workday?

The ability to have an impact on all things, from client performance to internal efficiencies to clearer communications. All of which improves the outcomes for our client, which in turn improves the outcomes for our company. 

What is the most exciting project you have worked on?

Every one! They are all so similar yet so different. But, I suppose the best project is analyzing trends across our various partners to pick out common pain points or improvements from which to build plans to address. 

Explain a day in the life of you

I’ll give a proper full day recap. Let’s start with the non-work stuff. I’m up at 5:30am for a workout before the kiddo wakes up. Then it’s a rush to get him breakfast and ready for his day. I jump online whilst chugging black coffee around 8, and the rest of the day is a blur between client meetings, project planning (both for clients as well as internal projects), and strategy research/discussions. Then I grab the little guy at 5 for playtime and dinner, then he’s off to bath/bed before I jump back online to wrap up any outstanding work. Lights out for me around 10pm. Some days, there’s wine involved 😉 

What is a fun fact about you your colleagues might not know?

If you’ve ever seen ‘Swamp People’, the poster child of that show is Bruce Kliebert (jean overalls, no short, American flag bandana). I grew up next to his family’s ‘Kliebert Alligator Farm’… and yes, the alligators would sneak out and get into our pond in the back! 

What’s the best advice you’ve been given?

Tough times don’t last, but tough people do. 

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