To honor Employee Appreciation Day we want to introduce you to one of the many brilliant people at 3radical. Here’s more about what makes our Technical Customer Success Manager tick.
What motivates you during the workday?
I like to be a jack of all trades; the more variety in my day the better. I enjoy the mix of client interaction, journey building and project management that Customer Success involves.
Explain a day in the life of you
Very routine at the moment. Start with a black coffee and eggs, feed the cats and chill out catching up on news before starting my workday. I try to get in a cycle on the stationary bike if I can and in the evening, dinner with my partner trying to find some half-decent sci-fi to watch.
What is a fun fact about you your colleagues might not know?
My little humble-brag is that I got my degree in Arts Management from the West Australian Academy of Performing Arts (WAAPA), a university with famous alumni such as Hugh Jackman, Tim Minchin & Jim Jefferies.
What’s the best advice you’ve been given?
Listen and be patient. It helps in some tricky situations. It’s usually possible and, when a client is managed properly, they usually agree with a proposed solution that might not be exactly what they originally envisioned or calm them down if they feel they’ve been slighted. It’s usually not at you, the person, that’s helping them through the issue, it’s some other pressure that’s been applied on them or some confusion around what has or hasn’t been communicated.
What has led you to a successful career in the technology industry?
Variety and adaptability. I’ve worked in a lot of different industries including mining, finance and not-for-profit and roles like database administration, graphics design, marketing and web development. That experience and flexibility has helped a lot when understanding what a client wants and how to communicate that need to other teams, like developers and non-technical teams, but still keep everyone on the same page.